Training
a little knowledge is a dangerous thing
Are your developers/administrators certified? Don't think education ends there. If you don't have experienced personnel or they don't have time to train your new staff, consider 'on the job' training. Especially designed with your infrastructure in mind.
We have trained already certified professionals on:
Windows Administration
MS Office
Lotus Notes/Domino
Web Development
Security and Firewalls
On the job training takes your professionalism one step further.